FAQ
Welcome to NestyHug! Here, we address the most common questions our customers have to make your shopping experience as smooth as possible.
1. Payment Options
Q: What payment methods do you accept?
A: We offer convenient payment options, including Cash on Delivery (COD), bank transfers, and digital wallets like Easypaisa and JazzCash.
2. Shipping & Delivery
Q: Do you deliver all over Pakistan?
A: Yes, we deliver nationwide, covering all major cities and towns.
Q: How long does delivery take?
A: Delivery typically takes 3-7 business days, depending on your location.
Q: What are the delivery charges?
A: Delivery charges depend on your location and will be displayed during checkout.
3. Returns & Exchanges
Q: Can I return or exchange a product?
A: Absolutely! We offer a 7-day return and exchange policy. The item must be unused and in its original packaging.
Q: What should I do if I receive a damaged product?
A: If your product is damaged, please contact our customer support team immediately with your order details and a photo of the item for quick resolution.
4. Order Tracking
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via SMS or email. You can use it to track your order online.
5. Offers & Discounts
Q: Do you offer discounts?
A: Yes! Stay tuned for discounts and promotions by following us on social media and subscribing to our newsletter.
6. Customer Support
Q: How can I contact customer support?
A: You can reach us through WhatsApp, email, or our contact form on the website. Our team is always here to assist you.
7. Order Cancellation
Q: Can I cancel my order?
A: Yes, orders can be canceled before shipping. Please contact us as soon as possible to request a cancellation.
We hope this page answers all your questions. If you have any additional queries, feel free to contact our customer support team – we’re always happy to help!